FAQs

Frequently Asked Questions

Shipping

Do you ship internationally from Nigeria?

Yes, we offer international shipping to various countries worldwide. During the checkout process, you will see the available shipping options and costs based on your location.

How long does it take for my order to arrive internationally?

Delivery times may vary depending on your location and local customs regulations. On average, international orders can take between 7 to 21 business days for delivery. Please note that delays may occur due to customs processing, which is beyond our control.

Are there any additional fees, such as customs duties or taxes, for international orders?

Customers are responsible for any customs duties, taxes, or import fees that may be imposed by their country. These additional charges are not included in the product price or shipping cost and are the buyer's responsibility.

How can I track my international order?

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your package during transit.

What if my international order arrives damaged or defective?

If you receive a damaged or defective item, please contact our customer support team within 7 days of delivery. We will provide you with instructions on how to return the item for a replacement or refund.

Returns

Can I return or exchange an international order if I'm not satisfied?

Yes, we accept returns for unworn, unused, and undamaged products within 30 days of delivery. However, customers are responsible for return shipping costs. For international returns, don't hesitate to get in touch with our customer support team at hello@toyoshq.com for assistance.

Can I cancel or modify my international order after it's been placed?

Unfortunately, we cannot guarantee order modifications or cancellations once an order has been placed. If you need to make changes to your order, please get in touch with our customer support team immediately for assistance.

Payments & Misc.

What payment methods do you accept for international orders?

We accept payment through major credit cards (Visa, MasterCard, American Express), PayPal, and other payment methods, depending on your location.

Are your products ethically sourced and manufactured?

Yes, at TOYOS HQ, we prioritize ethical practices in sourcing and manufacturing our products. We work with suppliers who uphold ethical and sustainable standards in their production processes.

Do you offer customization or personalization options?

Yes, we offer some customization options for certain products. Please check the product descriptions or contact our customer support team to inquire about available customization options.

Do you offer wholesale opportunities for retailers outside Nigeria?

Yes, we do offer wholesale opportunities for international retailers. Please reach out to our wholesale team at hello@toyoshq.comfor more information.

Are there size charts available for your products?

Yes, we provide detailed size charts on our website to help you find the perfect fit for our products. Please refer to the size charts provided on each product page.
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